Water Rates & Fees

Water Service Reconnection


If water service is disconnected for non-payment, a disconnect/reconnect service charge of $50.00 must be paid along with the past due balance prior to restoring service. Payments to reconnect service must be received by 5 p.m. EST to be reconnected on the same day. Payments received after 5 p.m. EST will be reconnected by the end of the next business day. If the water meter is locked, a lock meter service charge of $125.00 must be paid along with the past due balance prior to reconnection. Payments to unlock the water meter must be received by 5:00 PM EST to be reconnected on the same day. Only cash payment is accepted to unlock meter. Request for reconnection made: after 5 p.m., over the weekend, or on a holiday will require payment of the disconnect/reconnect service charge of $50.00, along with the past due balance, and a $135 after-hour fee. To request an after hour reconnection, please call 954-602-HELP. 
  
If the water meter was removed due to broken lock, a pulled meter service charge of $150.00 must be paid along with an additional $50.00 (broken lock fee) plus the past due balance prior to reconnection. Payments to reinstall the water meter must be received by 3:00 PM EST to be reconnected on the same day. Payments received to reinstall meter after 3PM EST will be reconnected by the end of the next business day, NO EXCEPTIONS. Only cash payment is accepted to reinstall meter.

To discuss your options with a Customer Service Specialist, please call 954-602-HELP.

Pool Filling Adjustments

A rate adjustment may be available for filling a swimming pool. If a customer qualifies, the adjustment will be for 12,000 gallons of sewer charges for in-ground pools and 6,000 gallons of sewer for above-ground pools. A rate of $4.44 per thousand gallons is charged for sewer.

  
Rules & Restrictions   

  • Only properties that are connected to the city sewer line are eligible.
  • Pool must be completely drained and refilled (topping off a pool does not qualify).
  • Request form must be completed and sent to the Utility (Water) Billing Department.
  • Three adjustments are allowed per 12 month period.