Frequently Asked Questions
- Where are the fire stations located in our city?
For station addresses, please visit: Miramar Fire-Rescue Station Locations
- What is the location and non-emergency business hours for the administrative offices of the Miramar Fire-Rescue Department?
Our administrative offices are located at 14801 SW 27 ST, Miramar, FL 33027. The business hours are from 7:00 AM to 6:00 PM Monday through Thursday.
- I called for an ambulance/rescue, why did a fire truck show up to my location?
Miramar Fire-Rescue’s firefighter/paramedics are highly skilled and cross trained to respond to both fire and emergency medical incidents. Essentially, all of our fire trucks and ambulances are emergency rooms on wheels. Regardless of what vehicle arrives first, emergency medical equipment is carried on both so that medical care can be initiated immediately. If emergency transport to the hospital is needed, an ambulance is also dispatched.
- How do I request a fire truck or ambulance visit for a demonstration?
You may request a visit to your location or event to encourage fire safety education for children, churches, public or private schools (pre-school through high school). Requests must be submitted at least 10 business days prior to the date you are requesting your visit. All dates are subject to availability. Visits may be cancelled or postponed at the last minute without notification and the units assigned to your event may be subject to dispatch and may have to leave to respond to an emergency. For questions or assistance, please contact the Administrative Coordinator at (954) 602-4834, Monday through Thursday from 8:00 AM through 5:00 PM. Events can also be requested via this contact us form. PLEASE NOTE: We cannot accommodate private function events at your residence (examples: birthday parties, graduations, etc.) at this time.
- How can I sign up for a cardiopulmonary resuscitation (CPR) course?
The Heartsaver and Basic Life Support (BLS) for Healthcare for Provider Courses are designed to provide individuals the ability to recognize several life-threatening emergencies and react in a safe, effective and timely manner. Please utilize this class registration form to sign up. The online class registration form is preferable, but you may also contact the Department Administrative Coordinator at (954) 602-4834, Monday through Thursday from 08:00 am – 5:00 pm.
- Where can I go to get my blood pressure checked?
Miramar Fire-Rescue stations are available for this purpose between the hours of 8:00 am and 8:00 pm. Note that firefighter/paramedics may be out on emergency calls when you arrive and there may be no answer at the front door for this reason. You can try to visit another station, wait for crews to come back or return at a later date/time. For a list of station locations visit Miramar Fire-Rescue Station Locations
- Can the fire department assist me with installing a child car seat?
Miramar Fire-Rescue has certified car seat safety technicians who can assist you with properly installing a car seat. Any participant must contact 954-602-4802 to schedule an appointment.
- How do I get my fire extinguisher recharged for service?
The fire department does not offer any services related to extinguisher maintenance, however, you can find a list of vendors on the internet or phone book, under the "Fire Extinguishers" heading.
- Will the fire department check my smoke alarm or residential fire extinguisher?
We understand that some detectors are located very high on ceilings or residents are physically unable to check their alarms, and that you may have questions about your fire extinguishers, so we will be happy to assist you with checking your alarm and/or residential fire extinguishers. For questions or assistance with smoke alarms, please contact us at (954) 602-4802, Monday through Thursday from 8:00 AM through 5:00 PM. This service can also be requested via this contact us form.
- How do you determine the hospital to which I am transported?
In most cases, patients are transported to the closest appropriate facility. The appropriate facility is determined based on the hospital’s ability to treat specific illnesses or injuries.
- Is there a charge for calling 9-1-1 for an emergency?
The City of Miramar Fire-Rescue Department responds to all fire and medical calls, vehicle accidents, and other services at no cost. With regards to ambulance services, the Fire-Rescue Department charges approximately $700 to $750 (dependent on the level of medical service provided) for transport to the hospital. This is consistent with other cities within the South Florida area. The Fire-Rescue Department accepts most major insurance carriers including Medicare and Medicaid and their partners, however, co-payments or other fees may apply as dictated by the individual insurer’s policies. Additional charges include transport mileage and use of Oxygen administration.
- Who can I contact about a question regarding my ambulance bill?
If you have questions regarding a bill originally sent after April 2016, please call the Patient Billing Customer Service Line at (800) 588-3995 or you may send an email inquiry to firstname.lastname@example.org. However, if you were billed prior to April 2016, please direct inquiries to (866) 949-9710. You can find additional information here. For further assistance and if necessary, you may call the city’s Finance Department personnel directly at (954) 602-3044 or (954) 602-3071. The Fire Department may be able to assist with limited capabilities at (954) 602-4834. All options in contacting the Billing Customer Service Lines MUST be exhausted before calling the City.
- How do I obtain a copy of my emergency medical record (ambulance report) or my fire incident report? If you wish to obtain a copy of your medical and/or incident records, please visit our website and follow the instructions given. Please note, you MUST be willing and able to provide identification along with completion of the “Request and Authorization of Disclosure of Health Information Form” (HIPPA release). As a requirement, this form is to be signed in the presence of a Notary Public. Be aware that only the patient or another authorized person may obtain a copy of these records. In addition, as with all Protected Health Information (PHI), it is imperative you take the time to read the “Notice of Privacy Practices” to stay informed of your privacy rights. For further assistance, contact the Custodian of Records directly at (954) 602-4842.
- How can I schedule a fire inspection?
For new construction or remodeling, fire inspections must be scheduled by the contractor directly with the building department at 954-602-3200. All others can call 954-602-4802.
- Why am I being charged a fire inspection fee?
Inspections are mandated by state statues in accordance with the fire prevention codes. These fees offset the costs for the performance of these inspections and accordance with the fee schedule established by the city commission.
- What is the fire assessment fee?
The City of Miramar utilizes a fire assessment fee, which is collected via the county’s tax collector to fund the fire protection service portion of the Fire Department budget. The fee is established annually by the city commission per residential unit, and a rate table is utilized for commercial, industrial, and institutional occupancies based on various ranges of square feet.
- What is the current Public Protection Classification (ISO) for the fire department?
Miramar Fire-Rescue is rated a class 2 department. ISO ratings are from 1 to 10, with class 1 representing the best level of fire protection and class 10 indicating no recognized level of protection. ISO ratings are calculated by reviewing a number of factors, including but not limited to: the fire department’s capability to receive and handle fire alarms, fire station locations, average daily staffing levels, the fire pump capacity of apparatus, the type of the equipment carried on the apparatus, the amount of company and facility training, and the overall capacity of the city’s water supply. As a city of Miramar resident or business owner, you should contact your insurance carrier for more information on how ISO ratings can reduce your annual insurance premiums.
- What do I do with used syringes or needles?
Currently, our department does not collect used syringes (sharps) at any of our fire stations. The Broward County Health Department operates a sharps exchange program, where residents can obtain free sharps containers and safely dispose of their used hypodermic needles, syringes, and lancets. Some local pharmacies also participate in this program. For more information, visit the State of Florida's Health Department’s website.
- What do I do with expired or unneeded medications?
The Broward Sheriff’s Office provides a program known as “Operation Medicine Cabinet”. Please follow that link for more information.
- What if I have a fire safety concern?
If your concern is an emergency, please call 9-1-1. If you would like to report a safety concern but it is not an emergency, please call (954) 602-4802.
- How would I report a leaking fire hydrant?
If you notice a leaking fire hydrant in the city of Miramar, please report it as soon as possible by contacting the city’s Help Line at (954) 602-HELP (4357). You may also report a leaking fire hydrant online. Be sure to state “LEAKING FIRE HYDRANT” in the "your message" box and describe the exact location. If an unattended fire hydrant is broken, gushing water, or leaking profusely, CALL 9-1-1 IMMEDIATELY.
- How do I become a firefighter/paramedic with the city of Miramar?
Visit: BECOME A FIREFIGHTER and if you meet the minimum qualifications, you can also fill out a Job Interest Form online.